Error message „unknown product/not a valid serial number/wrong serial number for this product“ when entering upgrade SN into Nero ControlCenter

Error message „unknown product/not a valid serial number/wrong serial number for this product“ when entering upgrade SN into Nero ControlCenter

If you already have installed Nero 10 as standard version, a complete re-installation is not necessary.
To install the Platinum HD upgrade you need to add the additional serial number in Nero ControlCenter. Updates and Add-on packages will be reloaded automatically.

Proceed as follows:

1. Open the Nero Control Center by clicking on Windows Start > Programs > Nero > Nero 10 > Nero ControlCenter.

2. On the left-hand side, Click on “Update”. The Nero ControlCenter will switch to the Update tab. Click on “Check for updates” and “Update now” to start the process once the available updates have been found. In case no updates are available, continue with step 3.

3. In order to enter your new serial number, switch to the respective tab by clicking on “Serial numbers” on the left-hand side.

4. Start the wizard by clicking on “Add”, enter your serial number and follow the steps to complete the procedure.

5. If Nero Control Center detects that an additional installer is needed, related to the new features, a specific download will be offered. By clicking on “Download” the procedure is started and a new window will open from where you can start the installation of the necessary packages. Start the installation and follow the process.

PLEASE NOTE: To make sure that the features purchased with the Plug-In are accessible, it is important that this step is performed correctly. In case you encounter any issues after the automatic download dialog is displayed, it could be necessary to reload the additional packages manually.To receive the respective download links please contact our Technical Support.

6. Once the installation procedure is finished click on “Close”. Nero ControlCenter will close automatically.

Close all windows and reboot your pc to save the changes.